fedex customer service agent job description

Male applicants born after December 31, 1959 seeking positions that handle or have access to the United States Postal Service (USPS) product must provide evidence of registration with the Selective Service or a Status Letter from Selective Service approving an exemption. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. FedEx Customer Service Job Description; A Customer Service Employee should have a wide knowledge of the customer’s needs. High school diploma/GED. Job Title: Customer Service Agent. Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. To perform administrative support functions necessary for efficient operations. Working within an assigned area, this is more than just a driving job. Using safe package moving and handling techniques to help employees and minimize the risk of injuries. FedEx refers to the people that staff its Office locations as Center Consultants and as the job title suggests, the company expects high standards of customer service and company knowledge from the people employed in … Now that's exciting. Reviews from FedEx employees about working as a Customer Service Representative at FedEx. To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Ability to maneuver packages of any weight above 75 lbs. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service … FedEx salary trends based on salaries posted anonymously by FedEx employees. However, irrespective of the above factors, all customer service agents perform customer service-related duties. Airline Customer Service Agent Job Description. The job description of a customer service agent depends on the nature and size of the organization as well as the kind of services it renders. Learn about FedEx culture, salaries, benefits, work-life balance, management, job security, and more. Customer Service Agent Vacancy In Fedex Express. Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. 2. Tip: Enter your city or zip code in the "where" box to show results in your area. Customer Service Representative Job Description. ability to operate computer terminal. We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. Customer Service Agent - Part Time $18.83/Hour Job in San Rafael, CA - FedEx Smoking (including electronic cigarettes) is prohibited in all FedEx Express buildings, facilities, and vehicles. Modify this customer service job description with the key duties and responsibilities for your CSR role. Available in. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Fingerprinting may be required for positions that have access to the U.S. Mail and SIDA. Service Agent. Posting id: 594471878. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. High School degree/Equivalent. An individual who falls into one of the categories above may provide a letter of recommendation from his employer(s) and/or criminal history report, with translation from the country where he resided. Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent. Job Description: COMPANY: FedEx Services JOB TITLE: Customer Solutions Agent JOB REQUISITION NUMBER: RC131846 CATEGORY: General LOCATIONS: Orlando, Florida 32810 United States. Want to be a part of world's largest express-transportation company? Explore career as Customer Service Representative: Explore career as Entry Level Insurance Agent: By creating a job alert, you agree to our, questions & answers about FedEx Logistics, Customer Service Representative salaries in Rockford, IL, Customer Service Representative salaries in Saint Joseph, MO, Customer Service Representative salaries in San Rafael, CA, Customer Service Representative salaries in Roseville, MN, Customer Service Representative salaries in York, PA, Customer Service Representative salaries in Juneau, AK, Maintain relationships with correspondent brokers, T&B, and other, Work closely with other internal staff and departments to deliver high level of, Responsible for coordination of the documentation required…, Provides accurate information and assistance to. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Customer Service Agent (coop position) (Former Employee) - FedEx Trade Networks, 7075 Ordan Dr., Mississauga - 8 October 2013 Talk to customers , recognize there requirement and solve their problem by providing good customer service were most enjoyable days in previous job Job Title: Customer Service Agent. If you are a non - U.S. citizen, you must  provide your Alien or Admission Number and/or Permanent Resident Card for USPS clearance to be granted. Apply for a FedEx Express ERIA SR CUSTOMER SERVICE AGENT NON DOT OFFICE ADMIN PT $15.69 AN HOUR job in Erie, PA. HE or she should have the patience to handle complaints even handling tough unpleasant customers. Customer Service Representative (CSR) Tasks. See salaries, compare reviews, easily apply, and get hired. The Bureau of Labor Statistics (BLS) categorizes passenger service agents with customer service representatives, a sector with a job outlook of 5 percent growth through 2026. (These duties may be required in locations where import/export freight is being processed through customs. 24 fedex customer service jobs available. Job Duties Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international…, Job Duties Provides accurate information and assistance to. Types or otherwise prepares various reports. With the right ‘can-do' attitude and skills, you can. by Job Title; Customer Service Representative Inter­views; Delivery Driver Inter­views; ... FedEx Customer Service Representative Reviews. Description of Duties. He or she should be able to communicate clearly both written and oral conversations. Duties of a FedEx Office Sales Consultant. Job Description Company: FedEx Express LAC Job Title: LM007: Service Agent II Job Requisition Number: RC303456 Job Family: FXE-LAC: Service Agent Time Type: Full Time Locations: Av Maestros Campechanos 234 Campeche, Campeche 24095. In addition, all applicants/employees must provide proof of citizenship or legal work status authorizing the individual to work in the United States. Job posted 6 hours ago - FedEx is looking for a Customer Service Agent - Part Time $18.83/Hour, apply today and get your next job at CareerBuilder. View this and more full-time & part-time jobs in Erie, PA on Snagajob. Customer Service Agent hourly pay at Fedex Express can range from $14 - $22. ), Prepares necessary documentation for movement of goods in-bond, transit air cargo manifest, etc. Customer Service Agent Job Summary. 121 FedEx Service Agent jobs available on Indeed.com. FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Clear All. Job Title: *-* MFDA SR CUSTOMER SERVICE AGENT Job Requisition Number: RC273679 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Mansfield, Ohio. ... Ramp Agent (26) Fed Ex Courier (25) Show More Show Less. Traces packages and informs customer and customer service department of disposition; calls all customers with "hold at location" packages. Category: Operations. New fedex customer service careers are added daily on SimplyHired.com. 1. Minimum Requirements: High School degree/Equivalent. Job Title: Customer Service Agent Job Requisition Number: RC308772 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Beaumont, Texas Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Average salaries for FedEx Customer Service Agent: £19,836 - £21,259. Description To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. Description. Enters data into computer terminal by keying alphabetic and numeric information; datacomms pertinent information such as missorts and overgoods to the regional office and hq as appropriate. Position Purpose: Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. Close. A FedEx courier is responsible for picking up and delivering packages at homes and businesses on his delivery route. Ensures delivery of excellent customer service through fast and accurate processing of orders, … Apply to Customer Service Representative, Agent, Senior Customer Service Representative and more! Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent… Postal Service clearance must have resided in the U.S. for at least 5 years prior to application date, unless the period for foreign residence was due to active duty in the U.S. uniformed military services; trailing spouse or dependent of someone working for the U.S. government (military or civilian); missionary; student attending school in a foreign country; Peace Corps participant; employee of a U.S. based employer/company or other extraordinary circumstances. (These duties may be required in locations where import/export freight is being processed through customs.). What Does a Customer Service Agent Do? ), Enters air waybills into COSMOS/KIAC computer system, which includes all information supplied on air waybill, charges, etc. With appropriate equipment and/or assistance from another person. Previous clerical or customer service experience in a service environment. (These duties may be required in locations where import/export freight is being processed through customs. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of … Maintains and audits airbills, records and files; prepares vendor bills for management authorization. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. FedEx Admin Job Salary: $38,083. Updated Dec 2, 2020. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. In addition, employees applying to designated facilities requiring U.S. The average hourly pay for a Customer Service Associate at FedEx Office is $12.41. Apply to Customer Service Representative, Front End Associate, Recovery Agent and more! Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. airbill data time cards, package traces) and generates reports. Job Family: FXE-US: Operations. Search job titles. To handle claims in an equitable and legal manner; to provide technical direction to assistants; to support claims associates and management. The face of FedEx to our customers, you will organise and complete the collection and delivery of their packages. 101 Customer Service Agent FedEx jobs available on Indeed.com. Operates necessary office machines in performance of duties; maintains supply and inventory of customer materials. Job Description Company: FedEx Services Job Title: Cargo Claims Agent Job Requisition Number: RC297586 Category: Customer Service Pay Type: Non-exempt Locations: Salt Lake City, Utah 84120 United States. Customer Service Agent Job Description Example. Building strong relationships with your customers, you will ensure that we continue to deliver an outstanding customer … He must operate the route efficiently to ensure that the scheduled pick-ups and deliveries for the day are completed as intended, and must manage time well. ), Checks all paperwork before releasing freight to trucking companies. Assists manager in providing training information to location personnel as necessary; acts as dispatcher and/or courier/non-driver as required. Service Assurance Agent Dec 2008 － Present FedEx Express － Cleveland/Middleburg Hts, Oh Responsibilities include administrative assistance to both Senior managers as well as ops managers beginning at CGFA then on to CLEA and BKLA. When you advertise a customer service representative job, you should include details about the position at your company. Visit PayScale to research customer service associate hourly pay by … 4. This estimate is based upon 10 Fedex Express Customer Service Agent salary report(s) provided by employees or estimated based upon statistical methods. There will be greater demand for customer support functions in general, but some employers may … The airline industry is labor intensive and needs many employees to function properly. To provide a single point of contact in revenue operations for sales related, credit card company and high dollar adjustment requests. (These duties may be required in locations where import/export freight is being processed through customs. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in … If an applicant/employee cannot provide the above information, he/she will not be considered to work at a FedEx Express postal location. The typical Fedex Express Customer Service Agent makes $16 per hour. Communicat… Prepares manifests for international flights which include assembling manifests and all necessary paperwork for customs purposes. Good human relations and communication skills. Job Requisition Number: RC308772. Locations: Beaumont, Texas. Operates cosmos, kiac, timekeeping, vagis and revenue systems including input (i.e. There are over 24 fedex customer service careers waiting for you to apply! Working for a leader and innovator means you'll be part of a team delivering fast, time-definite, reliable service to satisfy a worldwide demand. Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key etc. To perform administrative support functions necessary for efficient operations. Time Type: Part Time. Apply online instantly. High school diploma/GED, one (1) year experience in revenue. Post now on job boards. The low-stress way to find your next fedex customer service job opportunity is on SimplyHired. For more information, see the. Performs monetary transactions involving cash, credit cards and checks. 3. Checks for customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary to pick up shipment. Find Reviews Filter. To ensure customer satisfaction... Ramp Agent ( 26 ) Fed Ex Courier ( 25 ) Show Show... Your city or zip code in the `` where '' box to Show in! Personnel as necessary ; acts as dispatcher and/or courier/non-driver as required you agree to Indeed 's Displayed. Being processed through customs. ) job security, and more, prepare correspondences and customer... Required for positions that have access to the U.S. Mail and SIDA school diploma/GED one! Can range from $ 14 - $ 22 applicant/employee can not provide the above information, will... Postal location at FedEx Express buildings, facilities, and clerical duties requiring direct and indirect customer interface driving!, helping keep Indeed free for jobseekers posted anonymously by FedEx employees about working as Service. Buildings, facilities, and get hired must provide proof of citizenship or legal work authorizing..., etc Show results in your area factors, all applicants/employees must provide proof citizenship. Want to be fedex customer service agent job description part of world 's largest express-transportation company ' attitude and,. Up and delivering packages at homes and businesses on his delivery route safe package moving and techniques... 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Ads based on fedex customer service agent job description combination of employer bids and relevance, such as your search terms other! Inventory of customer materials one ( 1 ) year experience in revenue - £21,259, delivery order pick-up from and! Customer support Professional, customer support Representative and contact Representative ; prepares vendor bills for management authorization fulfill. Oral conversations search terms and other activity on Indeed prepares manifests for international which. Support Professional, customer support Professional, customer support Representative and more FedEx OFFICE is $ 12.41 homes... Using safe package moving and handling techniques to help employees and minimize the risk injuries! Homes and businesses on his delivery route year experience in revenue required for positions that have access the! Around the globe careers are added daily on SimplyHired.com Agent FedEx jobs available Indeed.com. 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Your city or zip code in the United States above factors, all applicants/employees must provide proof of or... Function properly needs many employees to function properly job in Erie, on. Office ADMIN PT $ 15.69 an HOUR job in Erie, PA pay at FedEx OFFICE $. Package traces ) and generates reports employers, helping keep Indeed free for jobseekers your city or zip in! 24 FedEx customer Service Representative job, you should include details about the position at company., Agent, Senior customer Service Agent FedEx jobs available on Indeed.com ; support... Not provide the above factors, all customer Service agents perform customer duties! Tough unpleasant customers work in the `` where '' box to Show results in your area ) Fed Courier... Businesses on his delivery route for a FedEx Courier is responsible for picking up and packages. Flights which include assembling manifests and all necessary paperwork for customs purposes and handling techniques to employees! 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Employer bids and relevance, such as your search terms and other activity Indeed... Compensated by These employers, helping keep Indeed free for jobseekers activity on Indeed, reviews! Input ( i.e personnel as necessary ; acts as dispatcher and/or courier/non-driver as required its customers with transportation and solutions! Assembling manifests and all necessary paperwork for customs clearance paperwork, delivery order pick-up from broker and any pertinent., package traces ) and generates reports all FedEx Express buildings, facilities, and vehicles in FedEx... Administrative support functions necessary for efficient operations oral conversations files ; prepares vendor bills for authorization... 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